ZeroFox Work From Home Jobs for Platform Support Specialist Role. Any Graduate candidates can apply for the post.
Table of Contents
ZeroFox Work From Home Jobs – Overview
- Company – ZeroFox Work From Home
- Role – Platform Support Specialist
- Qualification – Any Graduate
- Experience – 2-4 Years
- Location – Remote ( Work From Home)
- Salary – 4 LPA- 6 LPA
ABOUT ZeroFox COMPANY
ZeroFox is a cybersecurity company specializing in social media and digital risk protection. Utilizing advanced artificial intelligence and machine learning, ZeroFox offers a platform that helps organizations detect, manage, and mitigate various online threats, such as phishing attacks, brand impersonation, and malicious content across social media and digital channels. The company’s solution enables businesses to safeguard their online presence, reputation, and sensitive information by proactively identifying and responding to potential risks and attacks. Please note that developments might have occurred since my last update in September 2021.
ZeroFox Work From Home Jobs – Roles & Responsibilities For Platform Support Specialist
- Successfully review, triage, and respond to customer and internal support tickets as a part of the ZeroFox help desk workflow.
- Consistently leverage established process and procedure for a high volume of information requests.
- Act as an escalation point for internal and external stakeholders
- Assist the Platform Support Manager to optimize success and support processes and ensure support quality
- Build and maintain cross-functional BU relationships that help drive productivity and increase overall Platform Operations KPIs and Customer Retention
- Provide excellent customer experiences to delight our customers in every interaction
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ZeroFox Work From Home Jobs – Skills Required For Platform Support Specialist
- Customer success / support experience typically obtained in 2-4 years; candidates with experience in enterprise service helpdesk and SaaS offerings will be given priority consideration
- Solid organizational & prioritization ability; proven ability to work effectively on multiple projects simultaneously
- Excellent client-facing communications – both written & verbal. Ability to work with customers to prioritize and document challenges, articulate creative product solutions that will fit specific requirements, and communicate expectations back to customers. Ability to ask leading questions to identify the root of a problem.
- Skilled in communicating system requests/issues/improvements/enhancements to our cross-functional team(s) and following through with our customers on resolutions
- Dedication to improving processes and workflows. Participate in improving the services we provide to our platform customers, including but not limited to support procedures and managed services for the ZeroFox platform
- Professional and effective presentation skills – ability to lead groups in product training (ZenDesk or similar tools)
- Strong attention to detail, with the ability to contribute concise and informative product documentation for the user knowledge base
- Ownership of work; unafraid to take control and see projects to completion
- Bachelor’s degree, preferably in Business Administration, Project or Product Management, Data or Information Technology / Systems
- Experience using systems such as Zendesk and/or Salesforce
- Ability to thrive on change! Great is better than good and dissatisfied with the “status quo”
- Written and spoken fluency in English
- Willingness to work an alternative work schedule, including early morning or overnight shifts
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HOW TO APPLY FOR ZeroFox Work From Home Jobs 2023 ?
To apply for the ZeroFox Work From Home Jobs – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Platform Support Specialist Role – Remote ( Work From Home)
ZeroFox Work From Home Jobs 2023 – Frequently Asked Question?
What is the ZeroFox selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 4 LPA – 6 LPA for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
