Convera is now hiring a remote Customer Support Associate. This is position is targeted towards people with approximately 2 years of working experience, thus ideal for someone who has had some previous exposure to customer service scores or other similar role. Candidates can work fully remote in this role, helping customers with queries and issues to ensure smooth service. This is a great opportunity for someone who’s looking to have a stable career in the customer support space of global financial technology—working from home!
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Job Overview – Customer Support Associate at Convera
| Convera Jobs Details: | |
| Company | Convera work from home |
| Roles | Customer Support Associate |
| Qualification | Graduate |
| Location | Remote |
| Work Experience | 2 years |
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Key Responsibilities of a Customer Support Associate
- Ensuring all relevant information is input accurately and completely on internal tools and it is updated each time an action is carried out relating to that client.
- Handling of incoming calls, emails and contacts through service center from both Internal and External Customers in relation to both pre and post-payment queries, in accordance with agreed SLAs and quality standards.
- Updating cases and clients regularly, in accordance with agreed SLAs.
- Working on cases such as resetting customer’s password, setting up new users, managing past due payments and overdue contracts, liaising with customers and internal departments regarding post payment queries, keying workaround orders as appropriate.
- Acting as a bridge for the customer to redirect as needed to look for first contact resolution.
- Running daily controls to ensure smooth running of our day to day processing and working with other internal departments should any concerns arise
- Adhering to compliance and regulatory requirements whilst delivering high level of customer service to our clients
Skills for Customer Support Associate
- Knowledge of FX markets and commercial awareness
- 2+ years of experience in a client facing function/customer service role
- Ability to navigate across multiple systems
- Comfortable in ambiguous environments
- High degree of self-motivation
- Advanced communication skills to develop rapport, de-escalate frustrated customers and interact with internal relationship managers
Apply Now for the Customer Support Associate Role at Convera (Remote)
| Check below to apply now for the Remote Customer Support Associate Role |
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About Convera Company
Convera is a financial technology company focusing on cross-border payments and foreign exchange for businesses and institutions worldwide. It was created from the business payments unit of Western Union and is now branded Convera after being divested, restructured and reacquired by private equity firms. The company provides services to support international payments, helping businesses exchange monetary transactions between currencies and automate processes. Convera clients include corporations, universities, financial institutions and government agencies. The platform happens to be fast, transparent & cheaper as it helps in lessening the complexity associated with cross-border transactions by ensuring faster international money transfers between accounts. The firm serves countless markets globally, making it suitable for firms that require dependable international payment infrastructure.
FAQs – Customer Support Associate at Convera (Remote)
Is financial knowledge required for a Customer Support Associate at Convera?
Yes, at Convera, basic understanding of financial transactions, payments, and banking processes is helpful because the role involves handling payment-related queries and compliance tasks
Does the Customer Support Associate role at Convera involve customer communication?
Yes. At Convera, the job involves regular communication with customers through calls, emails, and online systems, helping resolve queries and ensuring a smooth customer experience.
What does a Customer Support Associate do at Convera?
At Convera, a Customer Support Associate handles pre and post-payment queries, assists clients with transaction-related issues, and provides support through email, phone, and online systems while ensuring smooth payment processing and customer satisfaction.
DISCLAIMER:
The hiring information provided above is for informational purposes only. The above details have been taken from the official website of the organization. We do not provide any hiring guarantee. Hiring will be carried out as per the company’s official process. We do not charge any fee for providing this job information.
